Terms & Conditions

BOOKING AND PAYMENT

Please note YHA members are entitled to a 10% discount off the listed prices for our overnight trips. If you wish to receive this discount you must show a valid YHA membership card on the day of the cruise.

All bookings will be instantly confirmed at the time of booking.

Children are welcome.
Children under 2 are free of charge.
Children above the age of 12 are charged full rate.
A full payment is required to secure your reservation.
Tariff includes the New Zealand Goods and Services Tax of 15%

CANCELLATION

Cancellation within 3 days of arrival date: 100% forfeit of the total booking price.

CANCELLATION BY GUEST 

Stuck in traffic, personal health, seasickness, weather conditions are not a premise for refund.

Bay of Islands Rock Cruises Ltd obligation to refund any payments made by you at the time of booking the Cruise*:

If you cancel more than 72 hours prior to departure: Full Refund
If you cancel less than 72 hours prior to departure: Forfeiture of the Full Price
If you cancel your booking less than 72 hours prior to departure, Bay of Islands Rock Cruises Ltd will make every reasonable effort to re-sell your booking. However, Bay of Islands Rock Cruises Ltd is under no obligation to take any extraordinary measures to try to fill your spot on the trip. 

*Please note that cruises booked through Local Subscriptions are non-refundable.  They are transferable.  Please refer to Subscription Terms & Conditions or if you have any questions, call us on 09 4027796

ALTERATION OR CANCELLATION BY BAY OF ISLANDS ROCK CRUISES LTD

All departures, activities & itineraries are subject to weather, tides & sea conditions. Bay of Islands Rock Cruises reserves the right to cancel any departure without prior notice in the interest of passenger comfort and safety.

MINIMUM NUMBERS

All Departures are subject to Bay of Islands Rock Cruises Ltd minimum number of 10 guests being met. Should the minimum numbers not be reached Bay of Islands Rock Cruises Ltd reserve the right to cancel the trip and offer guests a full refund* of the cruise price or transfer to another cruise date.

*Please note that cruises booked through Local Subscriptions are non-refundable.  They are transferable.  Please refer to Subscription Terms & Conditions or if you have any questions, call us on 09 4027796

All our adventure activities (kayaking, snorkeling, beach lands, treks, etc.) are suitable for persons of good health and they all involve risks. Whilst we do everything possible to safeguard our guests which are beyond our control. Bay of Islands Rock Cruises will not be held liable for your belongings and we recommend that you are covered by travel insurance. All departures, activities and itineraries are subject to weather, tides and sea conditions. Cancellations made less than 72 hours prior to departure result in forfeiture of the full price. Prices are subject to change without notice.

COVID-19 RELATED INFORMATION

For any COVID impacted cancellations, we will refund fully or transfer your cruise to another date.  This includes changes travel conditions due to COVID-19 restrictions.
ALERT LEVEL 4 - NO CRUISING. We will not be cruising at all. We are able to take enquiries by phone, email or one of our social media platforms only.
ALERT LEVEL 3 - STILL NO CRUISES. Same as above, no in person contact.
ALERT LEVEL 2 - SAFE TO CRUISE for single group bookings only. Private Charter groups only
ALERT LEVEL 1 - SAFE TO CRUISE! At full capacity.