Terms & Conditions
The small print, details and the legal stuff.
BOOKING AND PAYMENT
Please note YHA members are entitled to a 10% discount off the listed prices for our overnight trips. If you wish to receive this discount you must show a valid YHA membership card on the day of the cruise.
All bookings will be instantly confirmed at the time of booking.
Children are welcome.
Children under 2 are free of charge.
Children above the age of 12 are charged full rate.
A full payment is required to secure your reservation.
Tariff includes the New Zealand Goods and Services Tax of 15%
Cancellation within 3 days of arrival date: 100% forfeit of the total booking price.
CANCELLATION BY GUEST
Bay of Islands Rock Cruises Ltd obligation to refund any payments made by you at the time of booking the Cruise*:
If you cancel more than 72 hours prior to departure: Full Refund
If you cancel less than 72 hours prior to departure: Forfeiture of the Full Price
If you cancel your booking less than 72 hours prior to departure, Bay of Islands Rock Cruises Ltd will make every reasonable effort to re-sell your booking. However, Bay of Islands Rock Cruises Ltd is under no obligation to take any extraordinary measures to try to fill your spot on the trip.
*Please note that cruises booked through Local Subscriptions are non-refundable. They are transferable. Please refer to Subscription Terms & Conditions or if you have any questions, call us on 09 4027796
ALTERATION OR CANCELLATION BY BAY OF ISLANDS ROCK CRUISES LTD
All departures, activities & itineraries are subject to weather, tides & sea conditions. Bay of Islands Rock Cruises reserves the right to cancel any departure without prior notice in the interest of passenger comfort and safety.
All Departures are subject to Bay of Islands Rock Cruises Ltd minimum number of 10 guests being met. Should the minimum numbers not be reached Bay of Islands Rock Cruises Ltd reserve the right to cancel the trip and offer guests a full refund* of the cruise price or transfer to another cruise date.
*Please note that cruises booked through Local Subscriptions are non-refundable. They are transferable. Please refer to Subscription Terms & Conditions or if you have any qeustions, call us on 09 4027796
All our adventure activities (kayaking, snorkelling, beach lands, treks, etc.) are suitable for persons of good health and they all involve risks. Whilst we do everything possible to safeguard our guests which are beyond our control. Bay of Islands Rock Cruises will not be held liable for your belongings and we recommend that you are covered by travel insurance. All departures, activities and itineraries are subject to weather, tides and sea conditions. Cancellations made less than 72 hours prior to departure result in forfeiture of the full price. Prices are subject to change without notice.
"To start the crew aboard was absolutely fantastic and easy going. Just having them be the leaders of our stay made it very relaxed as if you were traveling...
"The entire tour from start to finish was incredible. There was a constant stream of activities and you could pick and choose what you wished to do. We shot...
"The crew are wonderful and swimming in the fluorescent algae was one of the most surreal and beautiful moments of my life. Highly highly recommended!"
"The crew on The Rock are so friendly! The boat is an old ferry and has a lot of character. I’m sure there are plenty of other positive reviews, so...
"13/10 experience. Highly recommended for all ages and types of travelers. We all had a great time & are planning another trip soon."