Subscription T's and C's
The small print, details and the legal stuff regarding Subscriptions.
Bay of Islands Rock Cruises Ltd (hereinafter “RocktheBoat”) offers a virtual travel subscription platform that provides Members with a one day or one night break (depending on subscription) to the Bay of Islands on board The Rock Adventure Cruise in exchange for a monthly subscription fee (hereinafter the “Service(s)”):
“CGA ” refers to the Consumer Guarantees Act 1993.
“Subscription” refers to a fixed rate contract giving access to our paid
Services, as required, for a limited period as specified in the specific subscription purchased by a Member.
“Member(s)” refers to one (or all) user(s) of one or more Services that validly subscribe to a RocktheBoat Subscription or has access to any of the Services after registering on the Sites.
“Option(s)” refers to the Paid Service(s) subscribed to by the Member to complete its Subscription.
“Paid Service(s)” refers to all Paid Services available to Members or Visitors.
“Site(s)” refers to, individually or collectively, the RocktheBoat websites and mobile applications, including RocktheBoat’s website accessible at www.rocktheboat.co.nz .
“Upgrade”refers to the paid addition, at the request of a Member, of additional Services to its Subscription.
“Visitor(s)” refers to one or more user(s) accessing and using one or more Services without having registered on the Sites.
2. Access and Registration to Services
2.1. Procedure and terms of access to and registration of Services, Start of contract
2.1.1 Terms of access and paid registration
The Member has the possibility to subscribe to a paid subscription, with or without Options, and therefore to benefit from the following features:
Features only available to Members with a Subscription:
Provide preferred travel dates
Provide travel date up to 24 months in advance
Upgrade their Subscription plan
Pause and Cancel their Subscription to the Service
2.2. Right to cancel and pause registration
2.2.1 Cancellation Policy
Pursuant to the Consumer Contracts Regulations, the Member has fourteen days from its subscription to the Services to exercise its right to cancel its registration, without penalty and without reason, by writing a clear and unambiguous statement that the Member wishes to cancel, including the member’s personal details, and sending its completed cancellation statement by email to [email protected] Only applications related to the exercise of this right to cancel will be processed from these contact addresses. The cancellation period expires fourteen days after the contract conclusion date.
To comply with the cancellation period, the Member need only submit the clear and unambiguous statement of cancellation before the expiry of the cancellation period. If the Member does not wish to have immediate access to the Service(s),
that Member may wait until the expiry of the 14-day cooling-off period before booking their Trip. However, if the Member Books a Trip before the expiry of the 14-day cooling-off period, such Member would automatically void their ability to cancel the Membership during the cooling-off period. Pursuant to the CGA, in the event the Member has booked a Trip during or after the cooling-off period, he or she shall pay RocktheBoat an amount which will allow such Member to go on their trip (this amount is set at $228 for a Local Day Out, $588 for a Local Family Day Out, $348 for a Local Mate, $1,788 for a Local Whanau, $5,988 for a Local Team - as of 20th May 2019). In such case, RocktheBoat will either take 3 additional monthly subscription payments of even amounts for each plan or full payment - by
the same means of payment as those used by the Member for the initial transaction, unless otherwise agreed by the Member. Any on-going monthly subscription payments past the cancellation of the Service will be stopped and the Member will be notified of said Cancellation by email.
2.2.2 Pausing your subscription
Monthly RocktheBoat membership plans can be placed on hold for up to three months at any given time. While on hold, your membership fee won’t be charged to your credit card, you will not be able to book or travel during this period. You will still have access to many of your benefits while on hold such as:
YHA Membership deals
To place your account on hold, please contact Customer Service at [email protected] . If you need more time, you can take another hold later, so long as there is at least one month of paid membership between holds.
3. Use of Services
3.1. RocktheBoat’s obligations pertaining to the Services The purpose of the Services is solely to provide Members of the RocktheBoat platform with a one day or one night break to the Bay of Islands on board The Rock Adventure Cruise.
The purpose of the Services also does not cover the verification of the actual identity of Members or End Users when they connect to the Sites or to control the content and information provided by Members and/or End Users. RocktheBoat is not responsible for any failure of the Members to provide accurate information.
However RocktheBoat does not limit or excludes their liability to you for: (i) death or personal injury caused by the negligence of RocktheBoat; (ii) fraudulent misrepresentation of RocktheBoat; or (iii) any other liability that may not be limited or excluded under New Zealand law.
3.2. Member’s obligations
The provisions of this Article also apply without prejudice to the Article
3.2.1. General obligations:
The Member’s general obligations are as follows:
Conduct itself in an honest manner with respect to RocktheBoat and other End Users and Members.
Not infringe the intellectual property rights of the content provided by RocktheBoat and other Members.
3.2.2. Essential Obligations:
The Member’s Essential Obligations are as follows:
Not to provide incorrect or misleading information regarding their personal data or travel preferences
Not to post, disclose, or disseminate in any form whatsoever information or content that has the effect of diminishing, disrupting, preventing the normal use of the Services, interrupting and/or slowing the normal flow of communications between Members and RocktheBoat through the Services, such as software, viruses, logical bombs, mass mailing, etc.
Not to provide email addresses to RocktheBoat of other persons or publish or send any information referring to other persons without having obtained their prior consent.
A breach of the Essential Obligations constitutes a serious breach by the Member of its obligations. Without prejudice to the provisions of the Article entitled “Termination”, in the event a Member fails to fulfil one or more of these Essential Obligations, RocktheBoat may terminate the contract and permanently delete the Member’s account(s) on the Sites and Services.
4. Fees, Terms of Payment and Renewal
4.1. Fees, terms and conditions of payment
The use of Paid Services may only be made where the Member has a Subscription. Members may purchase a Subscription either by debit or credit card.
The fees and terms of payment for these various Paid Services are at all times available during the introduction or use of the Paid Service(s) to which the Member wishes to subscribe as well as its (or their) respective rate(s).
Fees are quoted in NZD, all taxes included. The purchase of a Subscription by a Member is virtually instantaneous from the validation of the transaction by Bank Card.
4.2. Subscription renewal terms and conditions Members may, at any time, give notice to RocktheBoat of their intention to terminate their Subscription without fees other than those that may be incurred in submitting their request. This termination takes effect on the expiry date of the current Subscription, provided that the notice is made by the Member no later than fourteen days (14) prior to the expiry date of the current subscription, in accordance with the provisions of Article 8 below
entitled “Termination”. On the expiry of a Subscription, this Subscription will, unless the Member sent notice of the termination to RocktheBoat prior to the expiry of the current Subscription in accordance with the terms and conditions indicated, be successively renewed for periods equivalent to that originally opted for by the Member which is twelve (12) months for all Subscriptions. The extended Subscription will be charged to the Member on the basis of the base rate and the duration of the subscription initially taken out by the Member. The Member may terminate the extended subscription for an indefinite period at any time, which subscription will then expire at the end of the current subscription period, provided that the notice is made by the Member to RocktheBoat no later than fourteen (14) days prior to the expiry date of the current Subscription.
4.3. Terms and conditions for upgrading a RocktheBoat Subscription
The Member may also subscribe to other one-time services or purchase add-ons or additional products related to RocktheBoat Service(s) or upgrade their current RocktheBoat Subscription
5. Intellectual Property*
5.1. Content disseminated on the Services
All Services names, trademarks, logos, graphics, photographs, animations, videos and texts contained on the Sites and within the Services are the property of RocktheBoat, and may not be reproduced, used or displayed without the express authorisation of RocktheBoat.
The rights of use granted to the Member are limited to private and personal use as part of and for the duration of the registration for the Services. Any other use by the Member is prohibited.
The Member is prohibited from, among other actions, modifying, copying, reproducing, downloading, broadcasting, transmitting, commercially operating and/or distributing the Services, Site pages or the computer code of the Services and Sites, in any way whatsoever.
5.2. Content disseminated by Members
Members grant RocktheBoat a licence to use the intellectual property rights arising from the content provided by Members in connection with their registration and use of the Services or the display of its profile on the Services. This licence includes, but is not limited to, the right of RocktheBoat to reproduce, represent, adapt, translate, digitise, and use for the purposes of the Services, or sub-license the content provided by the Member (information, images, description, travel preferences, etc.) on all or part of the Services (on the Sites, by e-mail) and on all the Sites, in the mailing campaigns carried out by RocktheBoat, and, in general, on all electronic communication media (e-mail, SMS, MMS, WAP, Internet, mobile application) as part of the Services.
6. Liabilities and Representations and Warranties
6.1. Operation of Sites and Services
Depending on your network configuration (protected by a firewall or proxy) the connection with our sites might not be possible. Members must have the abilities, materials and software required for the use of the Internet or the Services mobile application, if applicable, the Internet services, and acknowledge that the nature and constraints of the Internet do not guarantee the security, availability and integrity of the transmission of data over the Internet or through mobile applications.
RocktheBoat does not guarantee that the Services will be able to be used if Members use a “pop-up killer” tool; in this case, this function must be disabled prior to the use of the Services.
RocktheBoat does not warrant that the Services will function properly if the Member’s Internet service provider fails to provide an adequate level of service. Similarly, if applicable, the use of smartphone applications, whose use Members have agreed on directly with the provider, requires Members to have a smartphone and a satisfactory connection. Under these circumstances, RocktheBoat is not responsible for any lack of functionality, lack of access or poor conditions of use of the Sites that would be attributable to equipment-related inadequacies, to the internal failures of Members’ access provider, the overloading of the Internet network and for any and all other reasons external to RocktheBoat, which the Member agrees are events of force majeure. The operation of the Services may be interrupted momentarily due to maintenance, updates or technical improvements, or to update the content and/or the way it is presented. To the extent possible, RocktheBoat will notify their Members prior to any maintenance operations or updates.
6.2. Information and content provided by Members
6.2.1. Information provided by a Member to RocktheBoat, must be accurate and true. A Member may disclose information voluntarily and the consequences that disclosing this information may have on the Member’s life or the lives of other Members are the exclusive responsibility of the Member in question. The Member, on its own account, discloses and disseminates information, data, texts, content and images that concern it through the Services. Accordingly, the Member waives the right to make any claim against RocktheBoat, in particular on the basis of the possible infringement of its image rights, honour, reputation or privacy of its private
6.2.2. RocktheBoat cannot be held liable for the accuracy or inaccuracy of the information and content provided by other Members, visitors to the Sites and/or the Member itself (and the consequences of reliance on any such information). Similarly, RocktheBoat cannot be held liable for any content disseminated by a Member that may potentially constitute a breach of the rights of one or more of the other Members or third parties, where a member of RocktheBoat can demonstrate that it: (i) was not informed by a Member or third party, or about the content or the dissemination, (ii) did not have actual or prior knowledge of the same or (iii) did not commit a breach in the performance of any of its contractual obligations which led to such content being disseminated. RocktheBoat may only be held liable by a Member if and to the extent there is proof of a breach having been committed by RocktheBoat or one of its service providers involved in the performance of the RocktheBoat’s contractual obligations, and this breach has caused the Member direct damage. Where appropriate, it will be RocktheBoat’s responsibility to demonstrate that it has not committed any breaches in the performance of its contractual obligations. RocktheBoat may not be held liable for any direct or indirect damage incurred by the Member in the event the Member causes the damage or the damage results from an event of force majeure.
6.2.3. The quality of the Services demanded by both RocktheBoat and its Members requires that Members conduct themselves ethically, and behave with respect for the rights of third parties, and the respect for the laws and regulations in force. To meet this demand for quality, individual responsibility and ethics, RocktheBoat requests any Member to report any data (photography, text, video), behaviours or comments made by another Member that appear to be in violation of the laws and regulations in force, concerning the purpose of the Services, third-party rights or public morals. As a result, Members acknowledge and accept that the data they provide, as well as their behaviour or comments made through the Services, may be reported by other Members or End Users and are subject to acts of moderation and/or oversight by RocktheBoat on the basis of objective assessment criteria. In the event that RocktheBoat’s investigation of a
6.3. Links and external resources
RocktheBoat is only liable for the hyperlinks it creates, and does not exercise any control over the External Websites and external resources (third-party websites or mobile applications, social networks, etc.) to which the hyperlinks accessible on the Sites and the Services redirect and which RocktheBoat did not create. It cannot be held liable for the provision of hyperlinks to External Websites, and cannot be held liable for their content, advertisements, products, service features or any other information available on or based on the use of such External Websites. Any issues relating to a link must be submitted to the administrator or
webmaster of the site in question. A Member’s access and/or use of these sources and External Websites may be governed by third party terms and conditions over which RocktheBoat has no control. Finally, if during the course of using the Sites, the use of the Sites leads a Member to pages that include External Websites, pages or forums whose title and/or content constitutes a violation of applicable law, that Member is requested to terminate its use of the Sites, or navigate to, the External Website in question. Members who continue to search, or navigate to, such External Websites proceed at their own risk, and RocktheBoat will not be liable for the content of External Websites.
You agree to indemnify us (including our directors, officers, employees, subcontractors, agents and affiliated companies) against all third party claims and liabilities related to your breach of this Agreement and/or to your use of the Services.
6.5 Functioning of the Site and Services
applications are only available to our Members in possession of the smartphone handset and Internet access is required. Under these conditions, we do not guarantee that the Services shall function without interruption or error. In particular, the use of our website may be interrupted at any time for the purposes of maintenance, updates or technical improvements, or to develop its content and/or presentation. Whenever possible, we shall inform Members prior to maintenance work or updates.
Please note that up-to-date Adobe Flash software may be required for this website to function properly (download from: http://adobe.com/getflash). Depending on your network configuration (if protected behind a firewall or proxy), connection to our Messenger service may not be possible.
RocktheBoat and_or its successors and/or authorised representatives as a result of these breaches. The Member will be notified by e-mail of the termination or confirmation of the termination of its account. Data relating to the Member will be
destroyed at the request of the Member or at the expiry of the current statutory period from the termination of the Member’s account.
8. Agreement with the Member
. Modification of the Services or
9.1. The Subscription initially taken out by the Member has not yet expired
Article 10. Applicable law - Disputes
11. About us
For any questions, you can contact RocktheBoat by emailing us at
"As soon as we docked after 26 fun hours on The Rock, my usually screen-addicted 13 year old declared "I wish we'd had a whole extra day"....
"Friendly crew, fun activities, meet new friends, kids were so enjoyed. Fishing, kayaking, hiking, snorkeling, you must experience this, we are coming back....
"We had a nice trip with the “Rock” team. The trip was really pleasant and relax. We had sufficient time to do all activities. Having...
"Thank you so much for the amazing experience! We have enjoyed our cruise so much! Kids are so happy and as too! We have learned so much within two days!...
"Spent three days on the boat with friends and had an incredible time! The Rock has good food to keep you fueled for the wide range of activities -...